Technologies
Python, Bash, PowerShell, Perl, Terraform, Ansible (Tower, AWX), Kustomize, ArgoCD, Crossplane, GitHub Actions, Helm, Packer, Kubernetes, Docker, K6s, Speedscale, Backstage, Prometheus, Grafana, Datadog, OpenSearch, Logstash, Kibana, Vault, DAPR, Jenkins Pipelines, Cypress

Industries
Cloud Computing, DevOps & IT Operations, Software Development & Automation, Telecommunications & Networking, Cybersecurity & Compliance, Enterprise IT Infrastructure, System Administration & IT Support, Cloud-native & Containerized Application Development, Business Intelligence & Monitoring, IT Consulting & Technical Support

Work Experiences 

Principal DevOps Engineer
Redacted Company | Atlanta, GA
May 2023 – Present

• Led the optimization of infrastructure to scale from 12k to 330k transactions per second, clearing major bottlenecks.

• Spearheaded cloud migration efforts from Digital Ocean and VULTR to GCP, streamlining cloud operations and reducing costs.

• Implemented infrastructure as code using Terraform and GCP, significantly improving deployment speed and reducing human errors.

• Collaborated closely with cross-functional teams to ensure continuous integration and continuous delivery (CI/CD) best practices using ArgoCD and GitHub Actions.

• Guided the implementation of performance testing and load generation tools such as K6s and Speedscale to ensure the system could handle increasing transaction loads.

Principal DevOps Engineer
Pindrop | Atlanta, GA
June 2020 – May 2023

• Led the architecture and deployment of several key infrastructure projects, including VMware and Active Directory integrations.

• Designed and implemented multi-layered Terraform modules for complex AWS, Azure and GCP environments, ensuring seamless scalability.

• Provided subject matter expertise in AWS, Terraform, and Kubernetes, directly influencing architectural decisions in cloud-native projects.

• Oversaw the successful migration of mission-critical applications to GCP, resulting in improved reliability and cost efficiency.

• Developed advanced monitoring and alerting systems using Prometheus and Grafana, improving operational visibility and incident response times.

Staff DevOps Engineer
Pindrop | Atlanta, GA
June 2018 – June 2020

• Led key infrastructure initiatives, focusing on cloud migrations, Kubernetes deployments, and AWS/GCP integrations.

• Designed and implemented GitHub Actions for CI/CD pipelines, streamlining development workflows and reducing deployment time.

• Championed the transition from CHEF to Ansible, improving configuration management across multiple environments.

• Mentored junior engineers on best practices in DevOps tools and cloud technologies, fostering a high-performance team culture.

• Optimized application performance and scalability by troubleshooting Kubernetes clusters, Helm deployments, and using Terraform for provisioning.

DevOps Engineer
Pindrop | Atlanta, GA
June 2016 – June 2018

• Spearheaded the migration of Jenkins from manual workflows to fully automated CI/CD pipelines, enhancing development efficiency.

• Developed containerized applications using Docker and integrated them with Jenkins for automated testing and deployment.

• Managed cloud infrastructure provisioning and configuration using Terraform, ensuring a repeatable and scalable deployment process.

• Played a key role in the development of Blackduck automated license scanning and packaging pipelines for security and compliance.

• Integrated monitoring and alerting systems using Datadog, ensuring high availability and system reliability.

DevOps Engineer II
CareerBuilder, LLC | Norcross, GA
Oct. 2014 – June 2016

• Developed automation scripts for both Linux and Windows environments, enabling fully automated deployments across the enterprise.

• Designed and implemented a VDI deployment tool and automated deployment pipeline, which reduced manual processes and improved deployment speed.

• Collaborated with teams to integrate AWS EC2 and automated deployment systems, reducing downtime and streamlining service delivery.

• Presented automated deployment pipeline solutions at DevOpsDaysATL, showcasing the success of the automation efforts.

• Supported the creation of an internal CI/CD system, improving collaboration between development, operations, and QA teams.

Systems Engineer
Kabbage, Inc | Atlanta, GA
May 2014 – Oct 2014

• Built and migrated production infrastructure from AWS to an in-house data center, ensuring high availability and scalability.

• Managed and supported the entire Windows platform, including server-side and desktop systems, ensuring operational efficiency.

• Automated server provisioning and monitoring using PowerShell, reducing manual intervention and improving system reliability.

• Assisted in the design and implementation of a scalable IT infrastructure to support rapid company growth.

• Managed VMWare infrastructure for virtual machine management, contributing to cost-effective resource utilization.

Windows Remediation Analyst
RockTenn | Norcross, GA
June 2013 – May 2014

• Focused on patching, server decommissioning, and system remediation using SCCM, ensuring compliance with industry standards.

• Played a critical role in preparing the data center for a successful Net Promoter Score (NPS) scan, achieving zero vulnerabilities.

• Developed and implemented PowerShell scripts for automated patch management and system monitoring.

• Managed and optimized the WSUS infrastructure to ensure timely and accurate patching of Windows servers.

• Collaborated with the Windows Services System Administration team to ensure system reliability and security.

Technical Training Specialist
Peer 1 Managed Hosting | Atlanta, GA
June 2012 – June 2013

• Developed and implemented interactive training programs to enhance employee performance and service quality.

• Used Adobe Captivate to create e-learning modules that improved training efficiency across the company.

• Applied adult learning principles to develop training material that was engaging, effective, and scalable.

• Collaborated with subject matter experts to design training for technical support teams, improving customer satisfaction and reducing resolution time.

• Managed SharePoint site administration for storing and sharing training resources with global teams.

Lead Systems Administrator
Peer 1 Managed Hosting | Atlanta, GA
June 2009 – June 2012

• Managed a team of 5 agents, overseeing day-to-day operations, scheduling, and mentoring to ensure effective service delivery.

• Took responsibility for critical case maintenance and escalations, ensuring prompt issue resolution.

• Implemented key monitoring and troubleshooting procedures to enhance system uptime and reduce incidents.

• Coordinated system upgrades and patching to maintain optimal performance across enterprise systems.

• Ensured customer-facing SLAs were met, contributing to high customer satisfaction levels.

Systems Administrator II
Peer 1 Managed Hosting | Atlanta, GA
Feb 2008 – June 2009

• Supported diverse operating systems, including Windows and Linux, across various customer environments.

• Took the lead on troubleshooting complex technical issues, becoming a go-to resource for system-related challenges.

• Managed security compliance and patching, contributing to the maintenance of PCI compliance across systems.

• Provided administrative support for Active Directory, DNS, IIS, and other critical systems.

• Implemented and maintained backup and disaster recovery solutions to ensure business continuity.

Systems Administrator
Service First Logistics Corp | Atlanta, GA
July 2007 – Feb 2008

• Managed and supported a variety of critical systems, including web/email servers, DNS, and logistics software.

• Ensured smooth operation of plant PLC Ammonia controllers, critical for the safety and efficiency of the production process.

• Assisted with network and server troubleshooting, minimizing downtime and improving operational efficiency.

• Worked closely with the IT team to maintain business continuity and optimize infrastructure performance.

• Provided regular reporting and monitoring of system performance to identify and resolve potential issues.

Systems Administrator
VIANetworks.Net | Atlanta, GA
July 2006 – July 2007

• Supported systems architecture, Cisco networking, and backup solutions for enterprise systems.

• Troubleshot and resolved issues related to VMWare, networking, and security.

• Managed backups and recovery systems to ensure high data availability and integrity.

• Monitored server performance to ensure systems were operating at peak efficiency.

• Implemented security patches and updates to protect against vulnerabilities.

Field Service Technician (Contract)
Rescuecom | Atlanta, GA
Jan 2006 – June 2006

• Delivered on-site desktop support, including hardware repairs and system troubleshooting for enterprise clients.

• Assisted with virus removal, password resets, and system optimization.

• Provided customer support for both hardware and software-related issues, ensuring quick resolution of problems.

• Maintained detailed service records and provided feedback to improve service delivery.

• Helped clients with computer system setup, network connectivity, and security issues.

Dial-up Support Manager
Hawk Communications LLC / Joi Internet | Atlanta, GA
Oct 2002 – Sept 2005

• Managed a team of support agents providing customer service and troubleshooting dial-up ISP connectivity issues.

• Ensured the smooth operation of email systems and ISP services, achieving high customer satisfaction rates.

• Implemented process improvements to streamline service operations and reduce wait times for customers.

• Trained and mentored support staff, improving team performance and customer satisfaction.

• Provided proactive maintenance for hosting systems, ensuring continuous availability of services.

Master Technical Support Agent
EarthLink / MindSpring | Atlanta, GA
Nov 2000 – Oct 2002

• Delivered technical support for dial-up and email systems, resolving customer issues related to connectivity and services.

• Managed complex troubleshooting scenarios, delivering prompt resolutions to customer issues.

• Provided support for both Windows and Mac OS customers, enhancing cross-platform technical expertise.

• Assisted with training and onboarding of new support agents, improving team efficiency.

• Contributed to knowledge base development, reducing call volume and improving resolution time.

Technician
Compaq | State, GA
Nov 1999 – Jan 2000

• Supported dial-up and DSL troubleshooting, resolving PPPoA and PPPoE connectivity issues.

• Worked with customers to troubleshoot and resolve technical issues related to internet service connections.

• Assisted customers in setting up and configuring their dial-up and DSL services.

• Maintained and updated customer service records for technical support cases.

• Coordinated with other technical teams to address hardware and software issues affecting connectivity.

Education

High School or Equivalent
Morrow High | Morrow, GA

Various technical internships and on-the-job training.