Technologies: mySQL, R, Microsoft Office Suite, Jira, Trello, Pendo, Matomo Analytics, ServiceNow, Postman API Platform, Axure RP, Figma, PowerBI Development, Qliksense, Qlikview

Industries: Healthtech, Product Management, Fintech

PROFESSIONAL EXPERIENCE

Redacted Company IT Product Manager (2023 – 2024)
Miami, FL

• Developed product strategy for Minimum Viable Product (MVP) at early-stage women’s health startup alongside Chief Technology Officer (CTO) office, aligned product with company's overall vision and goals, and finalized product requirements for MVP.
• Partnered with the CTO's office to design and implement product workflows, creating wireframes to effectively map and communicate data requirements.
• Managed The Metapause's backend recommendation data library, conducting comprehensive market research and literature reviews on therapies, products, and telehealth companies for user recommendations.

CHENMED IT Product Manager (2022 – 2023)
Miami, FL

• Owned 23 applications within the CarePack portfolio, facilitating workflows across all ChenMed Centers of Excellence (COEs). Led a cross-functional team of engineers, QAs, and UX designers to meet business stakeholder needs, enhance operational processes, and drive the roadmap for product portfolio.
• Ensured timely and within-scope delivery of product enhancements for the CarePack portfolio, managing customer/user training, coordinating internal communications, and overseeing implementation processes.
• Led special projects for Product Senior Leadership and ChenMed’s Executive Leadership Team, focusing on Partner/Agent/Liaison tracking across 120+ clinics, understanding prior-authorization processes and workflows, and ensuring data integrity during the integration of Salesforce with ChenMed's electronic medical records.

Senior Manager, Specialty Care Analytics (2022)

• Utilized Qliksense, Qlikview, PowerBI, mySQL, and Excel to analyze and synthesize patient claims and hospitalization data. Created presentations for ChenMed's Executives, National Specialty Directors, and other COEs to guide strategic initiatives, manage Medicare Part A/B/D costs, facilitate clinical performance improvement programs, and identify revenue enhancement opportunities.
• Delivered weekly presentations to ChenMed’s co-founder and National Specialty Directors, providing insights on medical costs, hospital admissions, referral metrics, and ad-hoc analyses for ChenMed's top 10 costing specialties. Identified opportunities to enhance operational and clinical processes for enterprise specialty care.

Manager, Specialty Care Analytics (2021 – 2022)

• Developed PowerBI dashboards to provide visibility into hospitalizations by ICD codes of interest for each National Specialty Director and respective Associate Business Directors to develop action plans to monitor and control Medicare Part A costs.
• Launched company-wide Specialty Care Newsletter to market ChenMed’s Specialty Care initiatives and disseminate clinical and operational information from National Specialists to company’s primary care clinicians.

Leader Fellow (2021)

• Coordinated weekly market meeting presentations for Greater Tampa North’s (GTN) center dyads to summarize areas of improvement around clinical activities and forecasted progress towards KPIs such as gaps closure, CMAP completion, scheduling, etc. for center leadership.
• Managed and completed ad hoc requests from GTN’s 4 medical centers to analyze and provide data relating to market activities, clinical outcomes, operations, and established relationships with medical center leadership.
• Performed operational activities for 2 weeks at Miami-Dade’s 95th Street Center’s COVID-19 community vaccination clinic to vaccinate 800+ patients and community members.

COOL MOMS DANCE TOO (CMDT), Atlanta, GA Summer Consulting Intern – Product Management and Behavioral Health Impact (2020)

• Strategized and advised CMDT CEO on product design and user experience for 2 new products in CMDT ecosystem to ensure value-add for consumers.
• Conducted research surrounding behavioral health impact and health disparities in marginalized communities and produced comprehensive user manual for CMDT’s Gen Connect Family Card Game.
• Teamed with fellow interns to devise go-to market strategies surrounding packaging, retailing, and marketing in preparation for new product launches.

ERNST & YOUNG (EY), Alpharetta, GA Senior Associate IT Business Analyst (2016 – 2017)

• Directed IT business analysis and product activities such as requirements processes and stakeholder management to develop three major business applications in the People Advisory Services (PAS) portfolio and address client needs.
• Instituted root cause analysis and query tracking procedures for projects to reduce issues and queries in development and testing cycles by 70% and to streamline business analysis processes.
• Facilitated training for new campus hires and firm’s business analysts on utilizing Axure Prototyping Tool to enhance requirements specifications through the creation of wireframes and functional/non-functional mockups.

Associate IT Business Analyst (2014 – 2016)

• Elicited and documented product and business requirements through leading project requirement sessions with key project stakeholders including product owners/managers, subject matter resources, and cross-functional technology team.
• Produced retroactive use-case documentation for major business applications in the People Advisory Services portfolio to address gaps in the product requirements repository.
• Spearheaded new requirements review procedure to effectively work with team of 10+ offshore developers and testers and ensure efficiency in the development and testing processes for new product iterations.

EDUCATION

M.B.A, One-Year Accelerated Program, Concentrations: Strategy, Marketing, Product and Brand Management
Emory University, Goizueta Business School, Atlanta, GA, May 2020

Master of Public Health, Epidemiology
Emory University, Rollins School of Public Health, Atlanta, GA, May 2019

B.B.A, Management Information Systems
The University of Georgia, Athens, GA, May 2014