New Jersey - ET

11+ years of experience

M.A.

Project Manager

Technical Product Management
Customer Success
Business Process Improvement

Overview

Bio

M.A. is an accomplished project manager with extensive experience in technical project management, client success, and operational scaling. Currently serving as a Project Manager at [Redacted Company], M.A. has a proven track record of leading cross-functional teams to deliver software projects using agile methodologies such as Scrum and Kanban. With a strong background in managing project lifecycles from concept to completion, M.A. excels in aligning project outcomes with client objectives, ensuring timely and budget-conscious delivery. M.A.'s expertise in translating stakeholder feedback into actionable product requirements and enhancing user experiences has been honed through roles at companies like Noodle Inc and Paper Street Consulting LLC.

Summary

Technologies

  • Agile, Scrum, Kanban
  • Procore, Jira, Asana
  • SQL, Java
  • Salesforce CRM, Hubspot, Marketo
  • Microsoft Suite, Smartsheets, Monday.com

Experiences

[Redacted Company], Project Manager

  • Provided technical project management services for NYC Training Connect, a web-based platform for site safety training validation.
  • Managed product and program management for VR and construction site safety management, including Procore implementation.
  • Delivered software projects using Scrum/Kanban methodologies, ensuring implementation within scope.

Noodle Inc, Technical Project Manager

  • Partnered with engineering and product management to drive customer success and create business and product requirement documentation.
  • Organized and facilitated scrum events, assisting with product backlog maintenance.
  • Led user research initiatives to inform product improvements, enhancing user experience and satisfaction.

MyComply Inc, Director, Implementation

  • Translated feedback into product requirements documentation and wireframes for client approval.
  • Collaborated with the engineering team to streamline the development process, reducing time to market by 30%.
  • Developed deployment plans, change management strategies, and adoption programs.

Asite Solutions Ltd, Professional Services Manager, North America

  • Managed 8 direct reports to implement a SaaS solution through strong relationship-building and execution.
  • Managed stakeholder expectations, project plans, and communications, providing updates as needed.
  • Improved consulting implementation methodologies and protocols.

Thomson Reuters, Customer Success Manager

  • Identified project risks and opportunities for process improvements, creating process improvements for SOW allocation.
  • Managed 5 direct reports to drive revenue and retention through product knowledge, planning, and execution.
  • Monitored implementation processes, ensuring projects were within scope constraints.

EY, Senior Project Manager, FSO Tax Division

  • Provided engagement team with engagement economics matters, including audits and financial statements.
  • Coordinated risk management processes and regulatory requirements.

Thomson Reuters, Digital Project Manager

  • Developed and maintained international implementation, service processes, procedures, and training manuals.
  • Created reporting and review standards, providing updates to the management team.
  • Managed project team conflicts and built collaborative partnerships with stakeholders.

Mellon Financial Corp, Client Advisor

  • Secured 2.4 million in initial funding for a key client relationship.
  • Performed financial transactions involving the sale and purchase of open-ended funds.
  • Attained various certifications such as the series 6, 7, and 63.

Education

  • Executive M.B.A, Baruch College - Zicklin School of Business, New York, NY
  • Bachelor of Arts, History, SUNY at Stonybrook, Stonybrook, NY

Misc

  • Lapsed FINRA Certifications - Series 6, Series 7, Series 63
  • Certified MBECHST

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