Industries 
Sales and Marketing, Retail and Consumer Goods, Technology and Telecommunications, Security and Home Automation, Professional Services and Consulting, Logistics and Operations Management, Education and Training.

Work Experience

Redacted Company 
Area Sales Manager
2020 - 2024

• Drove a significant increase in territory sales within the first year through strategic client engagement, market analysis, and tailored sales strategies.

• Developed and implemented a comprehensive training program for new sales representatives, significantly reducing onboarding time and improving team performance.

• Achieved top-tier status in annual sales rankings, recognized as one of the leading contributors within the organization and a role model for team members.

• Strengthened client relationships by consistently exceeding service expectations, leading to increased customer retention and satisfaction.

• Collaborated closely with marketing and product teams to ensure successful product launches and maximize sales impact.

Account Executive
Internet Brands (Remote) | 2018 - 2020

• Consistently surpassed sales targets by effectively prospecting, managing client relationships, and closing high-value deals, achieving top performance metrics for three consecutive quarters.

• Represented the company at key industry trade shows and events, increasing brand visibility, expanding the network, and generating new business leads.

• Played a key role in launching a new marketing initiative, resulting in increased client retention rates and improved customer engagement.

• Identified and capitalized on opportunities in untapped markets, driving new business and expanding the company’s footprint.

• Collaborated with the customer success team to ensure smooth post-sales processes and to identify areas for potential upselling and service expansion.

SMB Sales Partner
Verizon Connect | 2017 - 2018

• Promoted to SMB Sales Partner within six months, showcasing strong leadership and a proven track record in sales performance.

• Led and motivated a team of sales professionals, achieving quarterly and annual sales goals and fostering a culture of excellence and accountability.

• Spearheaded the development and implementation of a new sales tracking system, improving forecasting accuracy and enabling more strategic decision-making.

• Established and maintained strong client relationships, ensuring a high level of satisfaction and consistent repeat business.

• Collaborated with cross-functional teams to refine product offerings and tailor solutions to meet the unique needs of small to medium-sized businesses.

Inside Sales Representative
Fleetmatics | 2016 - 2018

• Achieved membership in the prestigious President’s Circle in the first year, demonstrating exceptional sales performance and results.

• Recognized as the team’s Most Valuable Player (MVP) for November 2017, reflecting top sales results and consistent contributions to team success.

• Converted a high volume of cold calls into qualified leads, building a strong sales pipeline and consistently meeting or exceeding sales quotas.

• Delivered tailored sales presentations and product demonstrations to prospects, successfully converting them into long-term customers.

• Collaborated with marketing teams to provide valuable customer feedback, helping refine campaigns and product messaging.

Residential Sales Manager
Protection 1 Security Solutions | 2015 - 2016

• Increased regional sales by 25% within the first year through targeted marketing strategies, team training, and client engagement initiatives.

• Recruited, hired, and trained a high-performing sales team, reducing turnover rates and increasing employee satisfaction through leadership and development programs.

• Managed large-scale promotional campaigns across multiple regions, boosting brand awareness and generating a significant increase in new client acquisitions.

• Established and maintained relationships with key clients, ensuring high levels of customer satisfaction and fostering loyalty.

• Streamlined internal processes, improving productivity and reducing operational costs while maintaining high-quality service levels.

Sales Representative
ADT Security Services | 2012 - 2014

• Ranked in the top five statewide for cross-business partnership sales, leveraging strong networking and sales skills to drive revenue growth.

• Awarded the Royal Blue Service Award for excellence in customer service, demonstrating commitment to providing high-quality solutions and services.

• Achieved a top ranking in the Midwest region for self-generated sales, through proactive lead generation efforts and relationship-building techniques.

• Worked closely with internal teams to customize security solutions that met the specific needs of residential clients, resulting in increased client satisfaction and retention.

• Contributed to team goals and initiatives, collaborating with colleagues to share best practices and strategies for improving performance.

General Manager
Halloween City | 2011

• Led the store to achieve the highest sales in the district, being recognized as the number one store for performance metrics.

• Managed a team of 30 associates, fostering a positive and energetic environment that enhanced customer experience and team morale.

• Developed and implemented operational efficiencies that resulted in a 15% reduction in labor costs during the peak season.

• Ensured seamless store operations by overseeing inventory, scheduling, and staff training, leading to improved customer service and sales performance.

• Coordinated in-store events and promotions that significantly increased foot traffic and sales during critical retail periods.

Executive Assistant Manager
Halloween City | 2011

• Promoted to General Manager within three weeks due to demonstrated leadership abilities, operational efficiency, and a results-driven mindset.

• Enhanced training programs for staff, reducing onboarding time and increasing employee productivity and satisfaction.

• Coordinated promotional events and marketing campaigns, generating increased sales and customer engagement during key retail seasons.

• Oversaw daily store operations, ensuring a smooth and efficient workflow, including inventory management and staff scheduling.

• Assisted in setting performance goals and evaluating staff performance, driving continuous improvement and high team engagement.

POS Specialist
Kohl’s Corporation | 2009 - 2013

• Developed and implemented streamlined processes that improved operational efficiency and reduced inventory processing time by 20%.

• Led a customer service team, contributing to high satisfaction scores by providing expert guidance and problem-solving support.

• Played a pivotal role in enhancing inventory management processes, leading to improved stock accuracy and availability.

• Trained new employees on POS system usage and best practices, reducing errors and increasing team competency.

• Worked closely with store management to monitor performance metrics, ensuring adherence to company standards and improving overall store performance.

Visual Supervisor
Kohl’s Corporation | 2007 - 2009

• Successfully executed visual merchandising strategies that led to improved store aesthetics and a 10% increase in sales.

• Led visual remodel projects for two new store openings, contributing to the stores’ initial success and strong sales performance.

• Identified and implemented improvements in store layout, resulting in an enhanced customer shopping experience.

• Trained and mentored visual staff, ensuring all merchandising displays were executed according to corporate guidelines.

• Worked with cross-functional teams to coordinate product placement strategies, maximizing sales opportunities.

Department Associate
Kohl’s Corporation | 2006 - 2007

• Awarded Employee of the Month for exceptional customer service and dedication to team success.

• Promoted to Visual Supervisor due to outstanding performance and deep understanding of merchandising strategies.

• Contributed to store success through proactive inventory management and effective merchandising practices.

• Certified as an Ad Set Specialist, mastering advanced product placement and inventory management techniques.

• Assisted in maintaining the visual appeal of the store, ensuring all displays were visually attractive and on-brand.

Administrative Support
DeVry Institute of Technology | 2005

• Streamlined the application processing system, reducing intake times and improving efficiency by 15%.

• Maintained accurate records and data to support effective tracking of student applications and inquiries.

• Assisted in customer service improvements, enhancing the overall experience for prospective students.

• Collaborated with admissions teams to ensure smooth application processing and timely follow-ups.

• Provided administrative support, including scheduling meetings and maintaining office organization.

Messenger
Winston & Strawn LLP | 2003 - 2004

• Recognized for exceptional reliability and efficiency in delivering critical legal documents and maintaining seamless internal communication.

• Demonstrated high attention to detail and confidentiality when handling sensitive documents, ensuring compliance with firm policies.

• Assisted with office operations by supporting administrative tasks and providing general assistance where needed.

• Coordinated document deliveries between departments, ensuring timely completion of critical business processes.

• Maintained strong relationships with firm staff, offering reliable and consistent support to enhance office productivity.

Education

Tulane University, New Orleans, LA
Johnson & Wales University, Miami, FL